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Career journey

Experience that connects technology & business

From frontline support to leading day-to-day IT delivery, my work has grown around making technology reliable, secure and easier for people to use.

At a glance

Growing scope. Practical outcomes.

A progression built through hands-on troubleshooting, ownership of operational improvements and delivery across a distributed environment.

16offices supported
3person IT team
Multi-siteinfrastructure & users
01
Leadership & operationsMay 2026 – Present

IT Lead

Help guide a small IT team supporting offices and remote employees, balancing daily service delivery with infrastructure projects and longer-term improvements.

Scope of responsibility

  • Coordinate team priorities, escalations and user support.
  • Oversee Microsoft 365, identity, access and employee lifecycle processes.
  • Plan and deliver network, server, storage and office technology changes.

Business contribution

  • Support acquisitions, new locations and technology standardization.
  • Coordinate vendors, procurement and cross-team project work.
  • Improve documentation, security practices and repeatable IT processes.
IT OperationsMicrosoft 365InfrastructureTeam Coordination
02
Systems & infrastructure2025 – 2026

IT Support Specialist

Expanded from user support into systems administration and project delivery as business needs and the technology environment grew.

Technical delivery

  • Administer user accounts, permissions, endpoints and collaboration services.
  • Assist with Windows Server, Active Directory, file services and network troubleshooting.
  • Contribute to migrations, multi-office connectivity and infrastructure modernization.

Service improvement

  • Investigate recurring issues and document support procedures.
  • Coordinate device rollouts, onboarding/offboarding and vendor follow-up.
  • Balance immediate incident resolution with sustainable fixes.
TroubleshootingWindows ServerNetworkingMigrations
03
Process improvementJuly 2025

IT Summer Student

Built a foundation in internal IT by identifying opportunities to make support requests, access changes and everyday service delivery more structured.

  • Helped introduce SharePoint-based request and workflow concepts.
  • Raised process and security gaps and worked toward clearer procedures.
  • Developed practical experience supporting users and business applications.
IT Service ManagementSharePointDocumentation
04
Business & customer operationsEarlier experience

Restaurant Management & Earlier IT Support

Earlier technical support and customer-facing business roles shaped a service-first approach and an understanding of how technology affects daily operations.

  • Supported users, endpoints and common technical issues in customer-facing environments.
  • Managed business operations and used digital tools to improve menu presentation, POS workflows and online ordering.
  • Built communication, prioritization and problem-solving skills that now inform IT leadership.
Customer ExperienceOperationsTechnical Support
Role descriptions are intentionally focused on responsibilities and outcomes. Confirm exact titles and dates against your current resume and LinkedIn before publishing.

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